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Esquif customer service ROCKS

Posted: Fri Jan 21, 2011 1:02 am
by Smurfwarrior
Going down a juicy class 4 today I felt the boat crack while sliding over a water covered rock. I couldn't believe it. Got out and yup... a 9.5" curvy crack right under the rear of the saddle... since that moment I couldn't be happier with their customer service. True gents and out to do whats right.

Posted: Fri Jan 21, 2011 1:16 am
by Wiggins
Even PE boats break. How has the warranty respone from Esquif been? That is the key. Otherwise the boat should be easy to fix.

Kyle

Posted: Fri Jan 21, 2011 1:25 am
by FullGnarlzOC
let it out smurf... let it out.

its probably covered, but...i still feel your pain.

Posted: Fri Jan 21, 2011 1:29 am
by Smurfwarrior
Thanks for the call Colin

Posted: Fri Jan 21, 2011 1:34 am
by FullGnarlzOC
blame kayakers. blame the sport of kayaking.

Posted: Fri Jan 21, 2011 1:48 am
by Lappie
Ho it will be interesting to see what will happen!! And see if there will be others... Is there quality in PE or it's all the same? the fact that most kayaks have foam pilars and rails make the boat more resiliant in that area? keep us informed and maybe Craig can chime in regarding the PE used in the l'èdge...

Posted: Fri Jan 21, 2011 1:50 am
by ESP
That really sucks. Especially after you spent all the time and effort on your first class outfitting. 'Hope things work out to your satisfaction with Esquif. :cry:

Posted: Fri Jan 21, 2011 2:08 am
by Cheeks
Aww man, that sucks! I hope you get everything sorted out. I'm cringing over in PA

Posted: Fri Jan 21, 2011 2:46 am
by FullGnarlzOC
Smurf. How many Kayakers were with you on the run? Would you say it was possible that a kayaker sabotaged ur L'edge? If not them...then who? River gremlins?

Posted: Fri Jan 21, 2011 2:48 am
by Smurfwarrior
Just two... and they wouldn't dare :)

Posted: Fri Jan 21, 2011 2:50 am
by Wiggins
I was wondering if this was going to be a problem with L'edges due to the fact they are so wide, and have such a large, unsupported area. So far they seem to have held up. Hopefully this is a fluke.

Kyle

Posted: Fri Jan 21, 2011 2:52 am
by Smurfwarrior
Well this one broke under the rear part of the saddle.. where it is supported by the saddle foam.

Posted: Fri Jan 21, 2011 3:40 am
by FullGnarlzOC
let's re-examine the facts... you were with two butt boater. your ledge was in perfect condition prior to the run... at some point you 'noticed' a large crack in the boat.

there are 1000s of ledges in the world...and urs breaks...on class IV. I dont think so. I think you should re-examine your buttboatin friends.

either that...or ur old lady was tired of hearing u mutter things like 'oh l'edge ur so forgiving' and 'l'edge i love everysecond im in u' (innopriotate?) and sheeeee sabotaged it...

only two possible scenerios.

Posted: Fri Jan 21, 2011 3:48 am
by Smurfwarrior
I was talking a lot about how tight and comfy the outfitting was. :)

Posted: Fri Jan 21, 2011 4:19 am
by Smurfwarrior
Incredible customer service. Esquif has already gotten back with me and are going to take care of the situation. What an awesome company. Top Shelf....

The L'Edge is an awesome boat and Esquif stands by their product.